Web Hosting
Will my account be backed up?
Last Updated: October 26, 2025We take an automatic backup on a daily basis for all accounts. Customers on all our plans can restore files directly from these backups via your control panel, as well as initiate on-demand snapshots of their account. The automated backups we take are strictly speaking for the purposes of full server restoration, and as per...
What servers do you run?
Last Updated: October 26, 2025Our servers have high-end Intel Xeon processors (8+ cores) with at least 32GB RAM. The drives are configured in a RAID array, which provides for protection in the event of drive failure as the data is distributed across multiple disks. In most drive failure instances, we are able to replace the faulty disk without even...
What payment methods do you accept?
Last Updated: October 26, 2025We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Amazon Pay and PayPal. We do not support automated recurring billing via PayPal so if you are paying month-to-month we would strongly recommend using a credit or debit card.
Sign in with Apple WHMCS Module Documentation/Guide
Last Updated: October 26, 2025Adding Sign-in with Apple into your WHMCS for customers is a three-step process:- Step 1:SETUP ACCOUNT WITH APPLE DEVELOPERS AND ACQUIRING API CREDENTIALS Create a Developer account with apple developers here https://developer.apple.com/ or if you already have an account, log into your Apple developer account We will need to obtain an App Id with “Sign In with Apple”...
Can I get root access?
Last Updated: October 26, 2025No, root access is not available on any of our shared hosting plans. If you require root access with your hosting, we would recommend you purchase a cloud or dedicated server.
Can I have additional domain names pointed at my account?
Last Updated: October 26, 2025Yes. All our plans come with an unlimited number of parked or alias domains. That being said, each hosting account can only have a single EIN/DUNS for it so only the main account will be reported on for business credit.
Can I install software into my account?
Last Updated: October 26, 2025Yes you may set up any software that runs on PHP/MySQL or Perl. We additionally have an application catalogue that will allow you to install over 420 commonly used applications in a few seconds.
Can I subdivide my space and resell it?
Last Updated: October 26, 2025Our multi-domain plans use one control panel login, and so while they are perfect for hosting a number of your own sites, they are not suited for reselling and we don’t permit them to be used in this way. If you are looking to resell hosting or provide hosting to others, our reseller packages are...
Can you offer ‘unlimited space’?
Last Updated: October 26, 2025It’s true that some hosts claim to offer ‘unlimited’ space. The reality is that unlimited space is actually nothing more than a marketing gimmick – the host will have a large number of other restrictions in place which will prevent you from actually using a very large amount of disk space. We prefer to be...
Can I upgrade my account if I need to?
Last Updated: October 26, 2025Yes, you can upgrade at any time. If you are upgrading from Shared Hosting to VIP Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.
Do I need to transfer my domain to you?
Last Updated: October 26, 2025No, We offer extremely competitive pricing on domain names that is often much cheaper than at other registrars. If you prefer, you can still host with Net30 Hosting LLC and keep your domains at any registrar you choose.
Do you offer Shell Access?
Last Updated: October 26, 2025Shell access or SSH is available free of charge on all of our hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account.
Do you offer discounts for charities?
Last Updated: October 26, 2025We go one better. If you’re a registered charity, we don’t charge a penny. Check out our Charity Hosting page for more details.
Do you offer a shopping cart?
Last Updated: October 26, 2025Yes. Our SiteBuilder comes complete with a shopping cart suitable for most small businesses with a small range of products. If you’re looking to set up an advanced e-commerce store we would recommend looking at our Magento or Prestashop packages or WooCommerce on WordPress. We also offer support for WooCommerce/WordPress.
Do you offer Windows based hosting?
Last Updated: October 26, 2025Not at this time. You can however use Linux based hosting regardless of the operating system you use on your own computer, whether it be Windows, Mac or Linux. If you really need Windows Server, We can get one going on a dedicated system but we offer no support.
Does your hosting come with a control panel?
Last Updated: October 26, 2025Yes, your hosting comes packed with the world’s number one control panel, cPanel. You can read more about cPanel here.
How long does it take to set up a new account?
Last Updated: October 26, 2025Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
Domain Transfers From/To us.
Last Updated: October 26, 2025A domain transfer may take up to 14 days to be completed. It is difficult to provide an exact timeframe because the procedure depends on the time it takes the owner to confirm the transfer and the time your current registrar takes to accept or reject the transfer. Most send you a cancelation link but wait a...
How secure are your servers?
Last Updated: October 26, 2025Extremely. You can see an overview of the security measures we have in place that keep our web hosting incredibly secure. See Firewall.
How to Edit your Hosts File on a Mac
Last Updated: October 26, 2025NOTE: The following guide is intended to assist if you are using a Mac OS X computer. If you are using Windows, please refer to our guide on how to Modify Your Hosts File Using Windows. The hosts file is used by your computer to lookup/resolve domain names to an IP address. This file can be used to...
How to Modify Your hosts File Using Windows
Last Updated: October 26, 2025What is a hosts File Modification? A hosts file modification is a simple tweak that is used to “trick” your computer into resolving to a specific IP. This is especially useful when developing your site on our server when your nameservers are not pointed to us yet. This is necessary when you are working with domain-name-dependent software (ie: Content Management...
Is your hosting US-based?
Last Updated: October 26, 2025Yes! Our primary hosting facility is based in New York, NY. Seattle WA and some in Utah. We also have servers in Oregon, Santa Clara California and San Francisco California. We also have a secondary facility in Canada (Beauharnois – BHS) in addition to servers in Roubaix France. Either facility delivers fantastic speeds globally, however...
Is your support 24×7?
Last Updated: October 26, 2025Yes. We provide fast support 24x7x365. We are constantly looking for ways to improve it.
What billing cycles do you offer?
Last Updated: October 26, 2025Billing is month to month based on the date you signed up. We do offer net30 terms and we will offer graduations to net 45/60/90 terms based on previous payment history. We also run promotions for any new accounts who either Transfer domain to us, purchase domain from us after their first net 30 terms...