Support Center
How Can We Help?
Browse our knowledge base below, or reach us at support@net30hosting.com — we typically respond within 24-48 business hours.
- Live Chat — Chat with our AI assistant (available on the full site)
- Submit a Ticket — Get help from our AI assistant
- Server Status — Check system uptime
Frequently Asked Questions
Getting Started
What do I need to sign up?
You need a registered business entity (LLC, Corp, etc.) with an EIN. A business domain is required for professional email setup. No personal guarantee is needed.
How long does verification take?
Standard Net30 terms review can take up to 14 business days. Paid Rush Credit Check ($9.95 one-time) is the only faster review path, but approval is still required.
Which credit bureaus do you report to?
We report to Equifax Business, CreditSafe, and PayNet (via Equifax). D&B and Experian Business reporting are coming soon.
Hosting & Email
What hosting resources are included?
Our Starter plan ($19.95/mo) includes 1 website, 1GB SSD storage, 512GB bandwidth, 1 business email, and 1 MySQL database. Higher plans scale up from there — Growth ($34.95), Pro ($54.95), and Business ($84.95).
How does business email work?
Each plan includes professional business email accounts powered by Amazon SES for reliable delivery. Email is set up on your custom domain (e.g., you@yourbusiness.com).
Can I register a domain through you?
Yes! We offer domain registration, transfers, and full DNS management through our partnership with Spaceship. Domains are automatically configured with our nameservers.
What security features are included?
All plans include free SSL certificates, CrowdSec and Fail2ban protection, SSH-only access (no FTP), DDoS protection, and 24/7 server monitoring across 21 global data centers.
Credit Reporting
How does credit reporting work?
When you pay your hosting invoice on time each month, we report that positive payment history to Equifax Business, CreditSafe, and PayNet. Over time, this builds your business credit profile.
Will this guarantee a specific credit score?
No. Credit reporting results vary based on many factors. We report your on-time payments, but we cannot guarantee specific scores or approval outcomes.
What is the Bankable Business Path?
It’s our framework: 1) Foundation (EIN, business address, phone, domain), 2) Infrastructure (web hosting + email), 3) Reporting (on-time payments reported monthly), 4) Bankable (build the credit profile lenders want to see).
Billing & Account
Where do I manage my billing?
Log in to your dashboard to manage invoices, payment methods, and plan upgrades.
Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel your plan at any time from the billing portal.
Where do I sign in to manage my hosting?
Visit my.net30hosting.com to access AietherPanel, where you can manage websites, email accounts, databases, and DNS.
Still stuck? Contact us — we’re happy to help.